CVE-2026-53804 evidence review
Centuran Consulting OTRS Community Edition
OTRS Community Edition contains an authenticated OS command injection vulnerability in the PGP encryption module that allows administrators to execute arbitrary operating-system commands by supplying crafted values for the PGP binary path and command options. Administrator-supplied configuration values are concatenated without sanitization into a shell command, enabling arbitrary command execution as the web server process user during normal ticket operations after the malicious configuration is deployed.
This record remains available for product and version identification, but it is not presented as a complete remediation procedure. Confirm the affected range and the supported fix in a direct vendor advisory before changing production systems.
Identify the product and installed version
Record whether Centuran Consulting OTRS Community Edition is present, where it is installed, and which interfaces are exposed.
- Record the product name, package or appliance identifier, and installed version.
- Identify internet-facing, administrative, API, and internal access paths.
- Preserve the pre-change configuration and relevant service logs.
Compare the affected range
Use the current record as an identification aid: <= 6.0.41. Resolve incomplete inventory results before deciding that an asset is unaffected.
Verify the authoritative remediation source
Open the linked source material and locate a direct vendor advisory for this CVE. Confirm the supported fixed release and product-specific update path before making a production change.
Operational boundary
This page does not replace the vendor advisory, support contract, change-management process, or recovery plan. Do not infer that an asset is unaffected from an incomplete inventory query or a missing fixed-version field.