ReviewHigh

CVE-2026-53804

Centuran Consulting OTRS Community Edition

OTRS Community Edition contains an authenticated OS command injection vulnerability in the PGP encryption module that allows administrators to execute arbitrary operating-system commands by supplying crafted values for the PGP binary path and command options. Administrator-supplied configuration values are concatenated without sanitization into a shell command, enabling arbitrary command execution as the web server process user during normal ticket operations after the malicious configuration is deployed.

CVSS: 8.6
EPSS: -
CISA KEV: Not listed
Published: 2026.08.21

PRIORITY ASSESSMENT

Review

The CVSS severity warrants an early asset and exposure review.

Known exploitationNot established by KEV

Exploit probability-

Technical severityCVSS 8.6

Vulnerability overview

Affected product and versions

Product: Centuran Consulting OTRS Community Edition
Affected versions: <= 6.0.41
Fixed versions: No verified fixed-version field is available yet

Recommended response sequence

Confirm exposure before applying a vendor-supported change.

Full remediation guide

1
Identify
Confirm that Centuran Consulting OTRS Community Edition and an affected version are present.
2
Prioritize
Combine exploitation signals with asset exposure and business criticality.
3
Remediate
Follow the vendor advisory or supported update path and preserve rollback options.
4
Verify
Recheck the version, service health, access paths, and relevant logs.

Technical data

CVSS vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CWE: CWE-78