CISA KEV · Known exploitedCritical

CVE-2024-28986

SolarWinds Web Help Desk

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

CVSS: 9.8
EPSS: 84.6%
CISA KEV: Listed
Published: 2024.08.14

PRIORITY ASSESSMENT

Immediate review

CISA has listed this vulnerability in the Known Exploited Vulnerabilities catalog.

Known exploitationConfirmed by CISA KEV

Exploit probability84.6%

Technical severityCVSS 9.8

Vulnerability overview

Affected product and versions

Product: SolarWinds Web Help Desk
Affected versions: previous versions, <= 12.8.2, 12.8.3
Fixed versions: No verified fixed-version field is available yet

Recommended response sequence

Confirm exposure before applying a vendor-supported change.

Full remediation guide

CISA required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Due date: 2024.09.05

1
Identify
Confirm that SolarWinds Web Help Desk and an affected version are present.
2
Prioritize
Combine exploitation signals with asset exposure and business criticality.
3
Remediate
Follow the vendor advisory or supported update path and preserve rollback options.
4
Verify
Recheck the version, service health, access paths, and relevant logs.

Technical data

CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
CWE: CWE-502
KEV added: 2024.08.15
Ransomware use: 미확인