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CISA KEV · Known exploitedCritical

CVE-2026-48558

SimpleHelp SimpleHelp, simplehelp

SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication. No user interaction is required.

CVSS
9.5
EPSS
11.5%
95.6% percentile
CISA KEV
Listed
Published
2026.06.13
PRIORITY ASSESSMENT

Immediate review

CISA has listed this vulnerability in the Known Exploited Vulnerabilities catalog.

Known exploitationConfirmed by CISA KEV
Exploit probability11.5%
Technical severityCVSS 9.5

Vulnerability overview

SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication. No user interaction is required.

Affected product and versions

Product
SimpleHelp SimpleHelp, simplehelp
Affected versions
5.5.0, 6.0, < 5.5.16
Fixed versions
5.5.16

Recommended response sequence

Confirm exposure before applying a vendor-supported change.

Full remediation guide
CISA required action

Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.

Due date: 2026.07.02
  1. 1
    Identify

    Confirm that SimpleHelp SimpleHelp, simplehelp and an affected version are present.

  2. 2
    Prioritize

    Combine exploitation signals with asset exposure and business criticality.

  3. 3
    Remediate

    Follow the vendor advisory or supported update path and preserve rollback options.

  4. 4
    Verify

    Recheck the version, service health, access paths, and relevant logs.

Technical data

CVSS vector
CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CWE
CWE-347
KEV added
2026.06.29
Ransomware use
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