Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, a server-side template injection vulnerability which leads to RCE via AI Agent exists. Impact is limited to environments where an attacker can control or influence type_enrichment_data (typically high-privilege administrative configuration). This vulnerability is fixed in 7.0.1.
The CVSS severity warrants an early asset and exposure review.
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, a server-side template injection vulnerability which leads to RCE via AI Agent exists. Impact is limited to environments where an attacker can control or influence type_enrichment_data (typically high-privilege administrative configuration). This vulnerability is fixed in 7.0.1.
Confirm exposure before applying a vendor-supported change.
Confirm that zammad and an affected version are present.
Combine exploitation signals with asset exposure and business criticality.
Follow the vendor advisory or supported update path and preserve rollback options.
Recheck the version, service health, access paths, and relevant logs.
