Review reviewCritical

CVE-2026-18363

Enhancesoft LLC osTicket

A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset...

CVSS: 9.1
EPSS: 0.30%
CISA KEV: Not listed
Published: 2026.07.30

PRIORITY ASSESSMENT

Review review

The CVSS severity warrants an early asset and exposure review.

Known exploitationNot established by KEV

Exploit probability0.30%

Technical severityCVSS 9.1

Vulnerability overview

Affected product and versions

Product: Enhancesoft LLC osTicket
Affected versions: < 1.17.8, < 1.18.4
Fixed versions: No verified fixed-version field is available yet

Recommended response sequence

Confirm exposure before applying a vendor-supported change.

Full remediation guide

1
Identify
Confirm that Enhancesoft LLC osTicket and an affected version are present.
2
Prioritize
Combine exploitation signals with asset exposure and business criticality.
3
Remediate
Follow the vendor advisory or supported update path and preserve rollback options.
4
Verify
Recheck the version, service health, access paths, and relevant logs.

Technical data

CVSS vector: CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CWE: CWE-640