SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.
CISA has listed this vulnerability in the Known Exploited Vulnerabilities catalog.
SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.
Confirm exposure before applying a vendor-supported change.
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Due date: 2025.08.12Confirm that SysAid SysAid On-Prem and an affected version are present.
Combine exploitation signals with asset exposure and business criticality.
Follow the vendor advisory or supported update path and preserve rollback options.
Recheck the version, service health, access paths, and relevant logs.
