SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
CISA has listed this vulnerability in the Known Exploited Vulnerabilities catalog.
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Confirm exposure before applying a vendor-supported change.
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Due date: 2026.05.08Confirm that SimpleHelp and an affected version are present.
Combine exploitation signals with asset exposure and business criticality.
Follow the vendor advisory or supported update path and preserve rollback options.
Recheck the version, service health, access paths, and relevant logs.
