CVE-2021-27876 remediation guide
Veritas Backup Exec Agent
An issue was discovered in Veritas Backup Exec before 21.2. The communication between a client and an Agent requires successful authentication, which is typically completed over a secure TLS communication. However, due to a vulnerability in the SHA Authentication scheme, an attacker is able to gain unauthorized access and complete the authentication process. Subsequently, the client can execute data management protocol commands on the authenticated connection. By using crafted input parameters in one of these commands, an attacker can access an arbitrary file on the system using System priv...
Identify the affected asset
Confirm whether Veritas Backup Exec Agent is installed, record the deployed version and installation path, and identify exposed interfaces.
- Record the product name, package or appliance identifier, and installed version.
- Identify internet-facing, administrative, API, and internal access paths.
- Preserve the pre-change configuration and relevant service logs.
Validate the affected-version match
Compare the deployed version with the affected range: < 21.2. Treat incomplete inventory results as unresolved.
Prioritize with independent signals
CISA has listed this vulnerability in the Known Exploited Vulnerabilities catalog. Combine this signal with asset criticality, exposure, compensating controls, and business impact.
Apply supported remediation
Apply updates per vendor instructions.
Verify the result
Confirm the resulting version, service health, authentication and access paths, monitoring coverage, and relevant security logs.
- Confirm the expected version and package state.
- Run a functional health check for critical service paths.
- Review authentication, error, application, and security monitoring logs.
- Reassess exposure if the supported fix cannot be applied.
Operational boundary
This page does not replace the vendor advisory, support contract, change-management process, or recovery plan. Do not infer that an asset is unaffected from an incomplete inventory query or a missing fixed-version field.