Priority reviewCritical

CVE-2020-24881

osticket

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning.

PRIORITY ASSESSMENT

FIRST EPSS indicates an elevated probability of exploitation.

Known exploitationNot established by KEV

Exploit probability73.3%

Technical severityCVSS 9.8

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning.

Confirm exposure before applying a vendor-supported change.

1
Identify
Confirm that osticket and an affected version are present.
2
Prioritize
Combine exploitation signals with asset exposure and business criticality.
3
Remediate
Follow the vendor advisory or supported update path and preserve rollback options.
4
Verify
Recheck the version, service health, access paths, and relevant logs.