CVE-2019-18988 remediation guide
TeamViewer Desktop
TeamViewer Desktop through 14.7.1965 allows a bypass of remote-login access control because the same key is used for different customers' installations. It used a shared AES key for all installations since at least as far back as v7.0.43148, and used it for at least OptionsPasswordAES in the current version of the product. If an attacker were to know this key, they could decrypt protect information stored in the registry or configuration files of TeamViewer. With versions before v9.x , this allowed for attackers to decrypt the Unattended Access password to the system (which allows for remot...
A verified fixed-version field is not available. Use the linked NVD and supporting references, then confirm the vendor-supported path before changing production systems.
Identify the affected asset
Confirm whether TeamViewer Desktop is installed, record the deployed version and installation path, and identify exposed interfaces.
- Record the product name, package or appliance identifier, and installed version.
- Identify internet-facing, administrative, API, and internal access paths.
- Preserve the pre-change configuration and relevant service logs.
Validate the affected-version match
Compare the deployed version with the affected range: <= 14.7.1965. Treat incomplete inventory results as unresolved.
Prioritize with independent signals
CISA has listed this vulnerability in the Known Exploited Vulnerabilities catalog. Combine this signal with asset criticality, exposure, compensating controls, and business impact.
Apply supported remediation
Apply updates per vendor instructions.
Verify the result
Confirm the resulting version, service health, authentication and access paths, monitoring coverage, and relevant security logs.
- Confirm the expected version and package state.
- Run a functional health check for critical service paths.
- Review authentication, error, application, and security monitoring logs.
- Reassess exposure if the supported fix cannot be applied.
Operational boundary
This page does not replace the vendor advisory, support contract, change-management process, or recovery plan. Do not infer that an asset is unaffected from an incomplete inventory query or a missing fixed-version field.