Review reviewHigh

CVE-2009-2361

osticket

SQL injection vulnerability in include/class.staff.php in osTicket before 1.6 RC5 allows remote attackers to execute arbitrary SQL commands via the staff username parameter.

CVSS
7.5
EPSS
5.17%
91.6% percentile
CISA KEV
Not listed
Published
2009.07.09
PRIORITY ASSESSMENT

Review review

The CVSS severity warrants an early asset and exposure review.

Known exploitationNot established by KEV
Exploit probability5.17%
Technical severityCVSS 7.5

Vulnerability overview

SQL injection vulnerability in include/class.staff.php in osTicket before 1.6 RC5 allows remote attackers to execute arbitrary SQL commands via the staff username parameter.

Affected product and versions

Product
osticket
Affected versions
<= 1.6, 1.6
Fixed versions
No verified fixed-version field is available yet

Recommended response sequence

Confirm exposure before applying a vendor-supported change.

Full remediation guide
  1. 1
    Identify

    Confirm that osticket and an affected version are present.

  2. 2
    Prioritize

    Combine exploitation signals with asset exposure and business criticality.

  3. 3
    Remediate

    Follow the vendor advisory or supported update path and preserve rollback options.

  4. 4
    Verify

    Recheck the version, service health, access paths, and relevant logs.

Technical data

CVSS vector
AV:N/AC:L/Au:N/C:P/I:P/A:P
CWE
CWE-89